- Ordering Instructions for Individual Customers
- Ordering Instructions for Booksellers
- Ordering Instructions for Librarians
- Ordering Instructions for Tax-Exempt Organizations
- Restrictions & Notices
Ordering Instructions for Individual Customers
Within the United States
The only way to buy books directly from Penn Press is right here through our online shopping cart. You may access the shopping cart at any time in the upper righthand corner of the website. To find books you are interested in, you can use our navigation menus to browse by subject, series, or imprint, or you can use our search function on the righthand side of the menu bar. Once you are on a book’s page, you can add print editions (hardcover or paperback) of the book to the cart by using the “Buy” button. From the shopping cart, you can complete the checkout process by filling out your billing and shipping information as instructed.
Orders through the cart are then fulfilled by Ingram Publisher Services, our domestic distributor. To inquire about an order you have placed through the Penn Press website, contact IPS Order Support by email at ordersupport@ingramcontent.com or call (844) 841-0258.
Please do not attempt to submit orders via email, fax, phone, or any method other than our website shopping cart. To safeguard your credit card information, book orders must be placed online through our secure shopping cart.
All Penn Press orders to addresses in the US are shipped via UPS. Shipping charges and sales tax will be calculated in the shopping cart and added to the cost of the books themselves. Domestic orders typically arrive within 5-10 days.
Unfortunately, our shopping cart does not currently support the sale of ebook formats. Many other vendors sell our books in ebook format, and each book page includes links to these potential options under the text that reads “Ebooks may be available from.”
Returns: Should you choose to return an item, you will be eligible for a full refund of the purchase price and applied taxes, but you will be responsible for the cost of return shipping. These conditions apply: books must be undamaged and in salable, like-new condition. If the books you receive are not as ordered, or if your shipment arrives damaged, you will be eligible for a full refund of the purchase price, applied taxes, and original shipping cost if you return the items within 30 days of their receipt. You will nonetheless be responsible for the cost of return shipping. Ship returns, postpaid, to this address:
Ingram Publisher Services
Attn: Returns
201 Ingram Drive
Roseburg, OR 97471
Be sure to include the original packing slip.
Once your returned items are received, inspected, and approved, refunds will be processed to the credit card used in the original purchase. Please note that it may take your credit card issuer 4-6 weeks to refund your account.
Within the Americas (Outside of the United States)
Orders shipping to countries in the Americas (North America, Central America, South America, and the Caribbean) will also be filled by our domestic distributor Ingram Publisher Services and should be placed through the Penn Press website using the process described above. As with domestic orders, customers can inquire about orders placed through the Penn Press website by contacting IPS Order Support by email at ordersupport@ingramcontent.com or call (844) 841-0258.
Customers shipping to Canada may select Canada Post (“Post Track”) shipping; all other international orders within the Americas will ship with DHL.
Please note that, for all international orders filled by IPS, the customer is the importer of record and will be responsible to pay the carrier (when contacted) for any applicable taxes and duties before delivery is made. Failure to pay such charges may prevent delivery of the shipment. Credit will not be issued for shipments that are not delivered due to non-payment of taxes and duties.
Outside of the Americas
If you reside outside of the Americas, we encourage you to order directly from our overseas distributor, Combined Academic Publishers. To place an order through CAP, search for the Penn Press titles you are interested in on the CAP website and complete your purchase there. In some cases, you can also navigate to CAP from the Penn Press website—many books’ pages include a button with a link to buy the ebook edition from CAP on the book’s product page, under the text reading “Ebooks may be available from.”
Orders shipping to addresses throughout the U.K., Europe, Asia, Africa, and Australia/New Zealand will be supplied from the Marston Book Services warehouse, near Oxford, U.K. To inquire about orders shipping outside of the Americas, contact Marston customer services.
Ordering Instructions for Booksellers
Booksellers may place orders directly with Ingram Publisher Services or contact your regional sales representative:
University of Pennsylvania Press participates in Ingram’s consolidated delivery and free-freight policy. Orders of 15 units (or $350 Retail value) will qualify for free outbound shipping. For orders under 15 shippable units or the dollar minimum, the order will hold for 14 days and then release, unless otherwise specified. Books will ship from the store’s primary and secondary Ingram distribution centers (Oregon, Indiana, Pennsylvania, or Tennessee). Orders placed by 11:00 AM at their local distribution center will ship the same day.
Returns: Permission to return is not required. Eligible titles may be returned to Ingram’s Jackson, TN facility, where they will be credited at the prevailing discount and retail price. Credit will be issued for books received in shop-worn or better condition that were purchased on a returnable basis. Returns will be accepted for 180 days following the issuing of out-of-print notifications.
Ship returns, postpaid, to:
Ingram Publisher Services
193 Edwards Drive
Jackson, TN 38301
731-988-4440 x1230
To place an order outside of the Americas, you may order through your regional sales representative.
Ordering Instructions for Librarians
You may place orders with your regular supplier, or you may order directly using Ingram ipage or order from Ingram Library Services.
All orders to U.S. addresses are shipped FOB the Ingram warehouse in Jackson, Tennessee.
You may also find more information that will be of use to you on our For Librarians page.
To place an order outside of the Americas, you may order through your regional sales representative.
Ordering Instructions for Tax-Exempt Organizations
If your business or institution is exempt from sales tax, please write to upcs@ingramcontent.com to inquire about opening an account with Ingram Publisher Services, a division of Ingram Content Group.
Restrictions & Notices
All Penn Press books are available worldwide unless a restriction is noted in our catalog information.
Publication dates, specifications, and prices are all subject to change without notice. Prices appearing in the Press’s domestic catalogs apply only within the Americas and will differ in other parts of the world. Shipping charges are additional and vary from country to country.