The Penn Press website’s shopping cart is provided by IndiePubs, an online bookstore for independent publishers that is operated by our distributor Ingram Publisher Services. When you check out from pennpress.org, you will be directed to IndiePubs to complete your purchase. But rest assured, you are still buying directly from Penn Press and your discount codes will apply.
Tips for a Successful IndiePubs Transaction
- Have all of the books you want to buy in the cart before proceeding to checkout. After adding a title, you can use the “Continue Shopping” button to return to pennpress.org to find more books to add. To remove books from your cart, use the “Remove” button or adjust the quantity and hit the “Update Cart” button.
- Keep in mind that shipping is free for orders over $40. To qualify for the free shipping, your subtotal must be over $40 after any discounts have been applied.
- Check the box to agree to terms and conditions. This is required before you can check out!
- Proceed to checkout and enter your contact and shipping information. You’ll need to provide your email address, a shipping address, and a phone number in case we need to contact you about your order.
- Enter a discount code if you are using one. Typically, we do not allow codes to be combined, so if you have multiple discount codes, please enter the one you most want to use. Again, please note that free shipping will only be applied to your order if your subtotal after discounts is greater than $40.
- Continue to the next screen to select shipping options. You’ll notice that if your order qualifies for free shipping, the “Economy Mail” option will display a cost of $0.00.
- Continue to the next screen to provide your payment information. Note that you have the option to use the same shipping address you provided as your billing address or to enter a new billing address. You can also check a box so that the system will remember your information for a faster experience the next time you check out with the same email address.
- Complete your order. The “Pay Now” button will finish everything up, and you’ll be taken to a confirmation screen and receive an email confirmation. Congratulations on your purchase!
How to Purchase Ebooks
- Ebooks purchased through the IndiePubs cart are fulfilled via an ebook platform called VitalSource Bookshelf. To access your ebooks, you will need to create an account at https://bookshelf.vitalsource.com (see this article for more information), and you will be asked to verify your email before being able to use your account. Ebooks on VitalSource can be accessed via web browser or via the Bookshelf app, which you can download for your preferred device. For mobile users, we recommend using the app to read your ebooks. The Bookshelf app also allows you to read your ebook offline on any device where you have the app installed.
- The process for purchasing ebooks is similar to the process for purchasing print books—simply add books to your IndiePubs cart using the “Buy” button, and proceed to check out. For ebooks, however, you will not need to provide a shipping address during checkout.
- Once you complete your purchase, you will receive an “Order Confirmation” email, followed by an “Order Update” email with a link to access your ebook via VitalSource Bookshelf. When you click the “View your book” button in the “Order Update” email, you will be prompted to log into your VitalSource Bookshelf account, or to create one if you have not already. Once you are logged into Bookshelf, whether on a web browser or on the Bookshelf app, you can begin reading. You can log back into your VitalSource Bookshelf account to view your ebook at any time.
- If you have an IndiePubs account, you also can access your ebooks anytime via your IndiePubs order history. View your ebook by selecting the title in your IndiePubs Order History and you will be taken to VitalSource Bookshelf to begin reading.
- If you place a bulk order, you will receive redemption codes for the total number of books you have ordered. Redemption codes for bulk ebook orders are sent between 9 a.m. – 6 p.m. ET on working business days. Bulk order delivery typically takes one business day. If it has been over two working business days and you have not yet received your codes, please contact IndiePubs via email at IndiePubsSupport@ingramcontent.com. Users will need a VitalSource Bookshelf account to redeem codes and access their ebooks.
- If you need to place a tax-exempt order, please see our Ordering Information page to learn more.
- If you need additional support with your Bookshelf account, please reach out to VitalSource: https://support.vitalsource.com/hc/en-us/requests/new
- Any other questions about IndiePubs ebook purchases should be directed to IndiePubsSupport@ingramcontent.com.
More Important Information about the IndiePubs Cart
- The IndiePubs cart is for Penn Press books only—subscriptions to our journals can be purchased through the Journals section of our website.
- Print books are available for preorder through the IndiePubs cart beginning 120 days before the book’s official publication date. Ebooks can not be preordered.
- The IndiePubs cart is only available to customers in the US and Canada at this time, and ebooks can only be ordered by US customers. We apologize for any inconvenience this may cause. For information about ordering our books outside of the US and Canada, please see the Ordering Information page.
- Canadian customers may notice that shipping fees to Canada are high. These shipping fees include any applicable taxes and duties associated with the order, which the customer must pay as the importer of record.
- Neither Ingram nor Penn Press can modify or cancel an order once it is submitted through the IndiePubs shopping cart.
- Free shipping is automatically available as an option for orders whose subtotal is greater than $40 after discount codes have been applied.
- If you need help related to an order placed through our shopping cart, please contact Ingram by email at IndiePubsSupport@ingramcontent.com.
- Visit the official IndiePubs FAQs page for more information.
Thank you for being a Penn Press customer!